Why do you need my birth time?

To pull up the exact location of the stars and planets the exact moment you were born. From there I interpret their meaning.


What if I don't know my exact birth time?

Unfortunately, I do need your exact birth time to do a reading.  Birth times are on most birth certificates.  

Shipping or Email?

SELECT EMAIL for sessions. The webpage provider requires shipping details for all store app users, such as myself.  If your session or purchase does not require shipping you still need to fill that section out. Then select 'Email' as the delivery method.

SELECT SHIPPING for apparel.

When will I get my voice recording?

You will receive your voice recording in an email within 7-10 business days. (Saturday and Sunday are the weekends)     

 i.e: If you make a purchase on a Saturday the first business day will not be until the following Monday.

What is cosmic coaching?

Cosmic coaching is a personal development concerned with reaching small goals and your full potential.  In my sessions, I use your birth chart and the current planetary transits.  I take a look at the planet's current influence on your life and guide you towards your goals.  I am here to help you, but you have to put in the work!

What are the apparel policies?

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 5-8 business days International: 10-20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.

● Ask your local post office if they have your package.

● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at Zodiacmamalife@gmail.com with your order number. 

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!


How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at zodiacmamalife@gmail.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at zodiamamalife@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!


What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at zodiacmamalife@gmail.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at zodiacmamalife@gmail.com with photos of wrong/damaged items and we’ll sort that out for you. 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at zodiacmamalife@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

©2019-2020 by Zodiac Mama Life